provide a smooth experience for low-risk passengers,.The air travel sector (i.e., airports, airlines, national and international authorities, the security industry) is confronted with some challenging requirements. However, an increasing number of checks needs to be performed in record time. The easier business and leisure travel becomes, the more visitors, as well as people at their destinations, will benefit from the resulting wealth and job creation. Seamless travel is important for us as individuals, but also for society as a whole. How to enhance passenger flow while meeting security requirements? New technology reconciles the need for security with a seamless travel experience. They limit human-to-human contact, thereby limiting transmission of the Coronavirus or any other diseases. Upon arrival at your destination, you will go through local immigration before you can collect your luggage.įeeling tired already? Fortunately, advanced identity management and automated border controls can streamline these various steps. Then, just before boarding, the airline will perform a final identity check and match you to your boarding pass before you can take your seat and enjoy the flight. Once in the boarding area, you can purchase items from the duty-free shop, where you may need to provide ID again for age-restricted items. Once you’re safely through security, it’s the turn of immigration authorities to verify your identity. Once you’ve checked your luggage, you head off to the airport security line where you and your carry-on luggage will be carefully screened by airport staff-a critical step for security reasons. Once checked in, you’ll have your boarding pass in-hand or on your smartphone, then you can check your luggage. A few hours before departure, you will be able to check in online or directly at the airport. The information you provide to the company is used to cross-check your travel history and assess risk prior to travel-but more on that later. The reservation is made with an airline, possibly via a tour operator. Today’s passenger journeyĭo you have a trip coming up? If so, that journey looks a little like this: first you’ll need to book a flight. This creates a need for standardized, automated processes-along with advanced technologies-to ensure a seamless travel experience. But less risk means more checks, which increases the time spent at the airport. In the meantime, the key challenge for stakeholders in the sector is to convince passengers to fly again-to do this, they need to restore passenger confidence by minimizing health risks. Analysts from Bain & Company believe a return to 2019 travel volumes will not happen before the beginning of 2024. There is no denying that the Covid-19 pandemic has had a profound impact on air travel that will continue well into the coming years. Read time: 25 minutes How identity management can secure and facilitate the passenger journey
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